To be eligible for a return, your item must be unused and in the same condition that you received it. Modern Romance will refund all full priced items post marked within 14 days of receipt.
- Once Modern Romance has received your returned package, all returned items will be inspected before a refund or store credit is issued.
- Non-returnable items include intimate or sanitary goods, gift cards, hats and earrings.
- Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
- Items must be returned in their original condition including tags, shoe boxes and sanitary labels.
***Modern Romance reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
A Returns Sheet is included with your order that contains instructions on how to receive a refund for your item. You can also use the below link:
- Return Shipping is at the cost of the customer and is non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
***Please note if there may be an issue with your original payment type, you must notify our customer care team prior to making your return at email@example.com in order to organize alternative refund arrangements. Any issues that may arise with refunds to the original account due to Modern Romance not being notified are completely out of our control and Modern Romance will not be held accountable.
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO Box 2879, Syracuse, NY, 13220, United States.
FINAL SALE ITEMS
All Final Sale Items cannot be returned for a refund or exchange, unless the item received is faulty or your order was fulfilled incorrectly.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Please return all items to the address below. If need further assistance, please email firstname.lastname@example.org
Modern Romance Boutique Returns
PO BOX 2879
Syracuse, NY 13220
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
***We recommend returning items through trackable mail, as Modern Romance cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please note that the goods are your responsibility until they are returned to Modern Romance Boutique. Modern Romance will not issue a refund on item/s that are not received or are lost in transit.
Shipping is non-refundable except in cases where Modern Romance may have made an error.